💬🙋 Frequently Asked Questions

📅 Cancellations & Weather

What is your cancellation policy?
When you reserve items, they are removed from inventory and prepped for delivery, including routing and staging.

• Same-Day Cancellations: ❌ No refunds. A rain check may be issued only if items have not left our warehouse and the cancellation is due to qualifying weather:

  • 🌧️ 30%+ chance of rain

  • ❄️ 2"+ snowfall

  • 🧊 Temperatures below 25°F

• 15+ Business Days Notice: ✅ Full refund

• 1–14 Business Days Notice: ❌ No refund, but a rain check is issued (valid for 90 days)

What is your weather policy?
Your safety is our top priority. We reserve the right to cancel due to extreme weather conditions before, during, or after the event, including:

• 🌬️ Winds over 25 mph

• 🌧️ Heavy rain

• ❄️ Snowfall over 2”

• 🧊 Temperatures below 25°F

💳 Payments & Booking

What payment methods do you accept?

• 💳 Debit/credit cards

• 💵 Cash (due at delivery unless prearranged)

• 💰 Cashier’s checks
  🚫 We do not accept personal or company checks.

Do I need to pay a deposit?
✅ Yes, a 20% deposit is required for all bookings.

What happens after I book?
📧 You’ll receive a confirmation email.
📞 We’ll also call 4 days before your event as a reminder.

🚚 Delivery & Setup

When is delivery and pickup?

• Delivery: 🕗 Anytime between 8 AM – 1 PM (no exact ETA)

• Pickup: 📦 Next day, anytime (no exact ETA)

• ⏰ Need a specific time? Add at checkout (extra fee applies)

Can I pick up my rental?
✅ Yes – tables, chairs, concessions, linens
❌ No – inflatables, tents, and other large items are delivery-only

What surfaces can you set up on?

• 🌱 Grass

• 🪨 Concrete or asphalt (requires $4 sandbags per anchor point)

Do you deliver to parks?
✅ Yes – A $100 park fee and generator rental are required
This fee covers limited setup windows, transport distance, and compliance with park rules.

🔄 Can I Make Changes to My Order?

✅ Yes — you may request changes to your existing booking.
🗓️ Please submit all changes at least 4 days before your event date so we can ensure availability.
📞 For updates, contact us at 720-427-3597.

🏰 Equipment Questions

How long is the rental?
⏳ All-day use after delivery with overnight pickup. Items are delivered between 8 AM – 1 PM and picked up the following day.

How long does setup take?
🛠️ Setup typically takes 20–30 minutes for a standard bouncer. Larger items may take longer.

Do I need to provide electricity or water?
🔌 Electricity: Standard 20-amp outlet within 100 ft (amount needed depends on unit)
🚿 Water (if applicable): Hose & spigot within 100 ft

Do you rent generators?
✅ Yes – we’ll recommend the right size for your rental.

Are inflatables cleaned?
🧼 Yes – sanitized before and after each use. Spot cleaned at delivery if needed.

Can I move the inflatable after setup?
❌ No – Moving it will result in a $100 fee and may void future rentals.

🛡️ Insurance & Damage

What is the damage waiver fee?

• 🧾 6% of the rental total

• Covers accidental damage only (not negligence)

• Can be waived with proof of insurance

• 🚫 Non-refundable

Do you carry insurance?
✅ Yes – Liability Only. We can provide a Certificate of Insurance (please allow 48–72 hours for processing).

Will I be charged for damage?
Yes – For misuse, neglect, or failure to follow guidelines. Examples:

• 🎨 $100+ for food, paint, candy, confetti, etc.

• 💦 $75 for water on dry inflatables

• 🧼 $150 for soap, oil, or bubbles

• 🚚 $100 for moving equipment

• 💔 Full replacement cost for broken or missing items

❓ Other Common Questions

Do you set up and take down rentals?
✅ Yes – For inflatables, tents, mechanical bulls, dance floors, etc.
❌ No – For tables, chairs, linens, and concessions

Do you offer staffing?
🚫 Not at this time

Do you offer discounts or donations?
❤️ Due to the volume of requests, we no longer offer discounts or donations. We keep our pricing fair and competitive for everyone.

Still have questions?
💌 Feel free to use our Contact Form to reach out anytime — we're happy to help!