💬 Frequently Asked Questions

Welcome to Guzman's Party Rentals! Find answers to common questions about reservations, payments, delivery, equipment, and event policies.

📅 Cancellations & Weather

What is your cancellation policy?

Once your reservation is secured, your equipment is reserved exclusively for your event.

• 15 or More Business Days: 100% refund.
• 1–14 Business Days: No refund, but a 100% Rain Check credit valid for 6 months.
• Same-Day Cancellations: No refund or credit, except qualifying weather cancellations approved before dispatch.
• After Dispatch: No refunds or credits for customer-requested cancellations, subject to applicable law.

Business days are Monday through Friday, excluding company-observed holidays. The event date is not counted.

What is your weather cancellation policy?

Approved qualifying weather cancellations may receive a 100% Rain Check credit valid for 6 months when any of the following conditions apply:

• 🌧️ Rain: 50% or greater probability during scheduled event hours.
• ❄️ Snow: Forecasted snowfall of 2 inches or more.
• 🧊 Cold Weather: Temperatures of 25°F or below during scheduled event hours.
• 🌬️ Severe Weather: Unsafe high winds, lightning, severe storms, or other hazardous conditions.

IMPORTANT: Contact our office and obtain approval BEFORE equipment leaves our warehouse.

What happens if Guzman's Party Rentals cancels due to unsafe weather?

If we cancel before dispatch due to unsafe weather, you may choose a 100% refund or a 100% Rain Check credit valid for 6 months.

How long is a Rain Check valid?

Rain Checks are valid for 6 months from issuance and are subject to availability. They are nontransferable without written approval, cannot be exchanged for cash, and must be used before expiration. Expired credits cannot be refunded or extended, except as required by law.

How do I cancel my reservation?

Contact our office directly by phone at 720-427-3597 or email info@guzmanspartyrentals.com.

Cancellations are not accepted by text message, messaging apps, or delivery personnel. A voicemail alone does not confirm cancellation. Our office provides written confirmation. Eligibility is based on when the request is properly received.

💳 Payments & Booking

What payment methods do you accept?

We accept credit cards, debit cards, and approved physical cash payments. We do not accept personal or company checks, Venmo, Zelle, Cash App, or electronic transfers as cash payments.

Is a deposit required?

Yes. A 20% deposit is required to secure your approved reservation unless you pay in full. Online booking requests are subject to office approval.

Are there credit card processing fees?

Pay in full at the initial payment stage: The 3.5% card processing fee is waived.

Pay a deposit and balance separately: A 3.5% processing fee applies to each card transaction.

When is my remaining balance due?

Card Payments: At least 4 days before your event.

Approved Cash Payments: Full physical cash balance is due upon delivery, before unloading or installation.

What happens after I submit a booking request?

Our office reviews your request. Once approved, we send your Booking Confirmation, followed by your Booking Invoice. Your reservation is financially secured once the required deposit or full payment is received. We generally begin confirmation calls approximately 4 days before upcoming events.

🚚 Delivery & Pickup

What are your delivery and pickup hours?

• Standard Delivery: 8:00 AM – 1:00 PM.
• Same-Day Pickup: 5:00 PM – 6:00 PM.
• Scheduled Next-Day Pickup: 8:00 AM – 4:00 PM.

Standard windows do not guarantee a specific arrival time. Other arrangements require approval and may have additional fees.

Can I request a specific delivery time?

Yes. Approved one-hour delivery windows generally cost $75. Early morning and after-hours arrangements may have different rates.

Can I pick up rental equipment myself?

Yes: Selected tables, chairs, concession machines, and linens.

Delivery Required: Inflatables, tents, and other large equipment.

Weekend Rental Pickup: Friday, 9:00 AM – 2:00 PM.
Warehouse Returns: Monday, 9:00 AM – 2:00 PM.

Warehouse: 6025 E 76th Ave, Unit H, Commerce City, CO 80022.

What surfaces can you install equipment on?

Grass, concrete, and asphalt may be suitable depending on equipment and conditions. Grass installations generally require stakes. Hard surfaces may require water barrels or other approved anchoring systems at additional cost.

Do you deliver to parks?

Yes, subject to park rules, permits, access, and approval. A $100 park fee may apply. Generators powering our equipment at park events must be rented from Guzman's Party Rentals.

Is there a minimum order for delivery?

$175 in rental products, excluding delivery fees, taxes, and additional charges. Some locations require a higher minimum due to distance.

⚡ Generator Rentals

Do generators come with fuel?

Yes. Generators are delivered with a full tank of gasoline.

How long does a full tank last?

Approximately 5–6 hours under typical operating conditions. Actual runtime depends on the generator model and load.

Who is responsible for refueling?

Customers are responsible for monitoring fuel levels and safely refueling as needed. Generators must be shut down and allowed to cool before refueling, following manufacturer instructions.

Does your team return to refuel generators?

No. Our staff does not return solely to refuel generators.

What happens if a generator runs out of fuel?

The generator will stop operating until safely refueled and restarted. Interruptions caused by fuel depletion are the Customer's responsibility, subject to the rental agreement.

Can I add a generator to my reservation?

Yes! Our team can recommend the appropriate generator for your equipment.

🔄 Reservation Changes

Can I make changes to my reservation?

Yes, subject to availability, scheduling, and office approval. Please request changes at least 4 days before your event. Additional items or services may change your total price. Call 720-427-3597.

🏰 Equipment Questions

How long is the rental period?

Rental periods depend on the equipment and arrangements selected. Your Booking Confirmation and Invoice specify your delivery and pickup schedule.

How long does installation take?

A standard bounce house typically takes 20–30 minutes. Larger equipment may require additional time.

Do I need electricity or water?

Electricity: Working outlets within 100 feet. The required number of independent circuits depends on the equipment.

Water: For water attractions, a functioning spigot and suitable garden hose within 100 feet.

Are inflatables cleaned?

Yes. Our inflatables are cleaned and sanitized between rentals and inspected during preparation.

Can I move an inflatable after installation?

No. Unauthorized relocation may result in a $100 fee and additional charges if equipment is damaged.

✨ Holiday Fee

Is there an additional fee for holiday events?

Designated holiday events may be subject to a $45 Holiday Fee.

What does the Holiday Fee cover?

Additional staffing, scheduling, and operational costs associated with holiday demand.

Is the Holiday Fee optional?

No. When applicable, this is a standard charge included in your quote or invoice.

🛡️ Insurance & Equipment Damage

What is the Damage Surcharge?

A 6% Damage Surcharge provides limited protection for qualifying accidental damage. It is not insurance and excludes negligence, misuse, theft, prohibited activities, and failure to follow safety instructions. Any exemption requires office approval.

Does Guzman's Party Rentals carry insurance?

Yes. We carry business liability insurance. Certificates of Insurance may be available upon request. Please allow approximately 48–72 hours for processing.

Will I be charged if equipment is damaged?

Customers may be responsible for damage caused by negligence, misuse, prohibited activities, or failure to follow instructions.

• $100 or applicable repair costs: Food, candy, face paint, confetti, and similar prohibited substances.
• $75: Water on dry-only inflatables.
• $150: Soap, oils, or bubbles.
• $100: Unauthorized relocation.
• Repair or replacement costs: Broken, damaged, or missing equipment.

All charges are subject to the rental agreement and applicable law.

❓ Other Common Questions

Do you provide setup and teardown?

Yes: For inflatables, tents, mechanical bulls, dance floors, and equipment requiring professional installation, as specified in the reservation.

Not Included: Standard setup and teardown for tables, chairs, linens, and concession equipment unless separately arranged.

Do you provide event attendants or operators?

Specialized attractions, including mechanical bulls, include or require trained operators. General event staffing is not currently offered unless specifically stated in your reservation.

Do you offer discounts or donations?

Due to the high volume of requests, we are not currently offering general discounts or donations. We strive to maintain fair and competitive pricing.